Dr Nandam - Cancellation Policy

Patients who attend a Telehealth Appointment with Dr Lawrence Sanjay Nandam will be bulk billed the appointment fee with no out-of-pocket expense.  If a patient is unable to attend their appointment, they need to cancel directly with Dr Nandam’s office via telephone, email or SMS no later than 24 hours before the scheduled appointment.   Cancellations and rescheduled appointments made with more than 24 hours notice will attract no financial penalty.

If a patient cancels their appointment after confirmation has been received and under 24 hours before the appointment time, a cancellation fee of $192.65 will be charged directly to the patient.  Cancellation fees will be issued on a 7 day payable invoice.  No Medicare rebate is applicable to the cancellation fee.  No further appointments will be scheduled until the cancellation fee is paid in full.

Patients are advised of our cancellation policy when called with their appointment details.  A text message is sent to all patients with a working mobile phone number with the appointment details which includes information of the cancellation policy.  Our system allows us to confirm if and when text messages are read, to confirm the patient has received the notification.

Dr Nandam’s process for confirming appointments is to contact all patients the business day prior to the appointment.  If the patient is not contactable, we hold the right to reschedule the appointment to a later time and date.  Every effort will be made to contact both the patient and/or their next of kin.  Every effort is made to keep the patient up to date and reminded of their appointment. 

Cancellation fees are charged as we are not always able to fill the cancelled appointment.  The fee is comprised of the minimum consultation fee of $142.65 plus a $50 administration charge.  Dr Nandam’s office reserve the right to waive the cancellation fee in certain circumstances.  Dr Nandam’s office will advise the referring medical practice and doctor if a cancellation fee has been charged to their patient.

Frequently asked questions

How is the Cancellation Fee charged?
The cancellation fee will be issued to the patient via an invoice, payable in full within 7 days.

How do I pay the invoice?
Payment can be made via electronic funds transfer (EFT), directly into the bank account, details of which are on the invoice.

What do I do if I can’t afford the cancellation fee?
In certain circumstances, a payment arrangement will be made to allow the patient a longer period to pay off their cancellation fee.  All arrangements can be made directly with Dr Nandam’s office.

Can I get a medicare rebate on the cancellation policy?
No medicare rebates are available for cancellation fees.

Can I reschedule my appointment?
Appointments will only be rescheduled once the cancellation fee is paid in full.

What if missing my appointment was unavoidable?
Call the team at Dr Nandam’s office to discuss further.

Contact details:
Dr L S Nandam, Consultant Psychiatrist. Provider No: 239225MK
Ph: 07 5429 8480 E: drnandamsoffice@gmail.com
A: Suite 375, Level 1, 241 Adelaide Street, Brisbane Q 4000